Roger P. Perales
4935 Wandering Circle
Colorado Springs, Colorado 80917
(719) 572-5806 or (719) 439-5586 Cell
Email: Rogerbird1@netscape.net 

SUMMARY

Highly experienced computer professional with expertise in customer
service, installation, diagnosis, repair, and troubleshooting. Broad
knowledge of general computer applications and related installations
and repair procedures. Experience in network administration and desktop
support. Persistent in resolving challenging computer problems.
Excellent interpersonal skills.

Technical Summary

Hardware: 286, 386, 486, Pentiums, Intel, AMD, Macintosh
Software: MS Office, Email clients, Diagnostic suites, Backup & Archive, 
                Imaging
Operating Systems: DOS, Windows 3.1, 95, 98 ME, XP, 2000, 2003, 
                Novell 3.11/3.12/4
Server Administration: Network LAN/WAN, VPN, Proxy, Firewall, Anti-Virus, 
                Email, Backup, Database, Webmail, DNS, DHCP, Internet 
                Gateway, FTP, DSL, T1.

PROFESSIONAL EXPERIENCE

KXRM FOX-21/KXTU CW57, Barrington Broadcasting, Colorado Springs, CO 2003-Present
Assistant Chief Engineer / Network Administrator / IS Manager 
Employed in a local branch of a television broadcasting company. 
Utilizing a Windows 2003 domain server, two Windows 2003 File 
servers and a dedicated Windows 2003 NAS server. I am responsible 
for all computer hardware, Desktops, Laptops and Servers, in our 
location including the broadcast automation, which includes news 
servers, syndicated content servers, commercial servers, filing and 
prep stations, transmitter monitoring and control, Digital TV control, 
also including maintenance and service of printers and fax machines. 
I recently converted from a corporate active directory domain to a stand 
alone active directory domain, including implementation of an in-house 
mail server.  I manage the primary T1 internet connection, two secondary 
internet DSL connections and the LAN with 2 active subnets.

BENTHOS, INC. NORTH FALMOUTH, MA                             1998-2002
NETWORK ADMINISTRATOR / SYSTEM INTEGRATOR
Managed 15 servers for 150 users, including desktop support, 
application installation and configuration, PC repair maintenance and
upgrades, both hardware and software. Provided computer problem 
diagnosis and solutions. Located hardware suppliers and recommended 
hardware and software purchases. Provided customer support for
production systems, including operating system installation, supporting
software installation and configuration. Creation of restore images and
software build CDROMs, including creation of detailed system build
documentation.

* Upgraded network servers from a Windows NT environment to Windows
  2000.
* Added a VPN Server to allow traveling users to access our internal
  applications and Windows, Novell and HP networks via a secure 
  Internet connection.
* Upgraded client computers to Windows 2000 Professional from Windows
  95, 98, and NT. Including procurement of new hardware and utilizing
  existing stock and hardware.
* Converted existing Internet (56k Data line) to T-1 connection,
  implemented a proxy/firewall and maintained the connection.
* Upgraded the Email system from ISP managed to internal management and
  added Anti-Virus scanning server and added Webmail and improved Email
  server software.
* Installed and configured a DHCP Server to provide dynamic IP
  addressing network wide.
* Created detailed step-by-step build documentation for PC product
  built by our company, including, operating system and supporting
  software installation configuration instruction.
* Implemented an image restore capability for our customers. Created
  image disks for every system shipped, including maintaining revision
  levels and build disks for each system.


AMETEK/Dixson. Grand Junction, CO                          1994-1998
Electronic Customer Service Technician                     1995-1998
Provided support for internal departments and customers, including OEMs
Dealers and End Users. Provided warranty administration and disposition
of warranty claims through failure analysis and corrective action.
Provided technical telephone support, and on-site service and support
as well as in-house repair to component level and corrective action
investigation.

* Created simplified instruction to convert OEM customers warranty data
  from mainframe ASCII text to a MS Excel spreadsheet that is applied
  to a MS Access database, I created to process the warranty claims and
  produce a end report for the customer and internal management based
  on our warranty agreement.
* I was one of three lead technicians, in a 16 technician department,
  responsible for delegating tasks, reviewing corrective action failure
  analysis reports and training technicians of product lines and
  department operating procedure.

Electronic Technician,                                                   1994-1995
Performed troubleshooting and repair of PC boards and production
rejects to component level.

ACV Service. Naples, FL & Audio Video Clinic. Colorado Springs, CO
Consumer Electronics Repair Technician                     1992-1994
Performed troubleshooting and repair, to component level, consumer 
audio electronics. I worked 1 year in Florida 1 year in Colorado and 
returned to Florida for an additional year.

EDUCATION

Hensmann Technology, Colorado Springs, CO
Microsoft Window MCSE Training class – Completed December 2002

CWF Training Center, Mashpee, MA
Migrating Microsoft Windows NT Server to Windows 2000 Advanced Server
class – Completed February 2002

Upper Cape Cod Regional Vocational, Bourne, MA
Basic Electronics – Graduated June 1981